Webinar Policies

Webinar Cancellation and Substitution Policies

Cancellation Policy

Once you register for a PRIM&R webinar you are responsible for all fees (regardless of whether you attend) unless you cancel according to this policy. Cancellations can only be made by completing the cancellation form (PDF) and sending it and submitting it, either by fax (617.423.1185) or email (registration@primr.org), so it arrives at the PRIM&R office by the deadline specified in that webinar's registration form. For cancellations submitted by this deadline, refunds will be issued within 60 days of the program’s conclusion, minus a $45 (members) or $55 (nonmembers) processing fee, via the same method used for payment (i.e., if payment is made by check, the refund will be made by check). Credit card refunds will be made to the card used for the original registration only. Refunds will not be issued for PRIM&R membership dues. Once the cancellation form has been processed, you will receive a confirmation email.


Substitution Policy

Substitutions can be made at no cost by completing the substitution form (PDF) and submitting it, either by fax (617.423.1185) or email (registration@primr.org), so it arrives at the PRIM&R office by the deadline specified in that webinar's registration form. A $45 (members) or $55 (nonmembers) processing fee will be assessed should a substitution result in the cancellation of an associated registration. Once the substitution form has been processed by PRIM&R, you will receive a confirmation email. If the registration rate for the person substituting is higher than the rate for the person for whom payment has already been submitted, payment will need to be provided to cover the difference before the substitution is complete.