All candidates are required to bring two forms of identification with them to their exams. The name on the identification must exactly match the name the candidate used on their application.
If you notice the name in your eligibility notice is different from that on your identification, please contact PRIM&R staff to update the certification records.
Proctors are instructed to strictly interpret the identification verification instructions. Please do not make any assumptions that a moniker is an “obvious” derivative of another name.
Primary identification
A current government-issued identification that includes the candidate’s name, signature, and photograph. No forms of temporary identification are accepted. The most common documentation candidates use are:
A military identification card with photograph is acceptable for in-person appointments at testing centers; however, it is not accepted for remote online exams. Those taking their exams at testing centers will be required to sign a roster for verification of identity.
Secondary Identification
The secondary form of identification must display your name and signature for signature verification. The most common documentation candidates use are:
- Credit card with signature
- Social security card with signature
- Employment/student ID card with signature
What if something happens during my exam?
Any candidate who encounters an issue on exam day must notify PSI by sending an email to examschedule@psionline.com and certification@primr.org or by calling 833-518-7455 and following up with PRIM&R by email. Candidates need to make their complaint within 48 hours of testing. You will be issued a case number, which you should retain for your records.
Please be sure to answer your phone (the number may be unfamiliar) when you are expecting a callback.
Once you are issued a case number, please do not call or email PSI for an update that same day. The quickest way to get a ticket update is to email PRIM&R with your ticket number.
Please note that candidate services staff are trained to triage calls, and for security purposes, do not have access to all information. We encourage you to follow up on tickets with PRIM&R staff.